Warranty

Our Warranty

At Portugal Canvas Co, we stand behind the quality of every canvas we produce. All of our canvas prints are made with premium materials and are designed to last when displayed in the right conditions.

Fade-Resistant Pigment Inks

Our canvases are printed with high-quality fade-resistant pigment inks. These inks are designed to maintain their vibrancy under standard indoor lighting conditions only. Please note:

  • Direct or partial sunlight will damage the print — do not hang your canvas in direct sun or in rooms with strong, unfiltered natural light.
  • Humid environments are not suitable — Pigment ink canvases should not be placed in bathrooms, or any room with high humidity, as moisture will cause deterioration of the print and canvas over time.

What's Covered

We offer a 12-month warranty on all canvas prints against manufacturing defects, including:

  • Colour fading or discolouration under normal indoor conditions only !
  • Canvas delamination or peeling
  • Structural defects in the canvas frame

What's Not Covered

Our warranty does not cover damage caused by:

  • Exposure to direct, partial, or strong natural sunlight
  • Placement in humid environments such as bathrooms, or damp rooms
  • Improper handling or installation
  • Accidental damage

Please note: If a canvas is damaged due to sun exposure or humidity, this falls outside our warranty and we are unable to offer a free replacement in these cases. We strongly recommend following our placement guidelines to protect your canvas and ensure its longevity.

Cleaning & Care

To keep your canvas looking its best, please follow these simple cleaning guidelines:

  • Dust gently using a soft feather duster or a light, dry cloth.
  • Always use gentle, light strokes — do not press or rub the surface.
  • Do not use water, cleaning sprays, solvents, or damp cloths, as these can permanently damage the print.

How to Make a Claim

If you believe your canvas has a manufacturing defect, please contact us at hello@portugalcanvasco.com with your order number and photos of the issue. We will assess your claim and, if approved, send a replacement at no charge.

We are committed to ensuring you are completely satisfied with your purchase.